If sometimes you may receive any kind of defect or damaged piece by default or you are unhappy with your product. Then in this condition what to do. The customer always wants a replacement or return in this condition.
Sierra Return Policy
Sierra always wants its customer to be fully satisfied in terms of colour and product quality. If the customer is not fully satisfied and uncomfortable with the product he purchased or finds any kind of defect in wear and tear, then please notify our customer service at that time itself. If the customer wants a return or refund or any kind of exchange then he had to follow the certain instructions given below:
After 40 days, from the date of purchase when you purchase it only. No refund, or exchange `will be provided to you after 40 days. If you purchased it from any store then the return period is of 30 days and it will not provide any kind of return on 31. The product you want to return should be the same as the product which will be delivered to you. The product should be in the same condition during the time of replacement. The accessories which you received should be returned during the time of replacement or exchange. The product should be returned with its original packaging and tags.
How to return or exchange the product on sierra?
The process of return of the product will be processed online also within the return period only.
Return and refund for the product
You have to select the option of refund during the filing of the application of return and then process. The product for which you want a refund will be collected by sierra within 10days. Once Sierra gets the product it was well checked by the Sierra that the product meets the guidelines of the return policy or not. If the product matches the guidelines, then the refund will be initiated and provided to the original method of payment.
The shipping fee will be applied as $6.95 which covers the fee of shipping of return product.
If you want an exchange or replacement
The credit that has been stored in your sierra account for 60 days, can be used when you place an exchange or replacement of any product. The order for replacement should be placed instantly, as the item sells out quickly. Just keep in mind during the replacement that uses the return label, you will get online during the process of replacement and tries to ship it back in its original boxes. The return should be reached the Sierra within 10 days. Sierra will discount $2.95 as return shipping and $2.95 as shipping on the next order by using the store credit.
If you don’t apply for the exchange or replacement then the store credit will be refunded to the original method of payment, after 60days.
Replacement or Refund by the traditional method
If you want to use traditional exchange then just print and fill the form of return, replacement or exchange and use the prepaid return shipping label with the package of your product. This prepaid return shipping label allows the customer to not pay the shipping costs. Once, the return is received by the Sierra, they will initiate your refund and it gets back in your account within 7 working days.
For further issues or any kind of doubt related to the products or the services kindly contact the customer care service of the Sierra.
Customer care number: 1-800-713-4534
You can contact Sierra at any time between Monday to Friday.
Conclusion
Sierra provides its best services to the customers and never gives them chance to raise any questions about the quality of the product. Sierra provides a return policy which is one of the benefits for the customers. it provides you with all kinds of methods to return or replace your product within 40 days from the date of purchase and you will get your return successfully.
In how many days the Sierra store credit will refund it to your original account?
It takes 60 days to transfer it into your original account if you will not place any kind of order for a refund, replacement or exchange.
How many days does it take for the process of return?
It takes 5-7 days for the process of return.
Does Sierra provide free returns?
Yes, Sierra provides free returns only for 40 days from the date of purchase, if it is bought online and 30 days from the date of purchase if it will be bought from the store.
